Refund policy
Auren jewellery
Because fine jewellery is a high-value, sensitive product, we follow a transparent but strict returns framework.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery
- Products must be:
- Unworn and unused
- In original condition and packaging
- Accompanied by all certificates and invoices
2. Non-Returnable Items
- Items showing signs of wear or damage
- Products altered after delivery
- Clearance or sale items (if specified)
(Eco Brilliance currently does not offer returns on any customized or engraved jewellery.)
3. Inspection & Approval
All returned items undergo a quality inspection. Refunds are processed only after approval.
4. Refund Method
- Refunds are issued to the original payment method
- Processing time: 7–10 business days after approval
- Shipping charges, duties, and taxes are non-refundable
5. International Returns
- Customers are responsible for return shipping and customs charges
- Eco Brilliance/ Auren is not liable for international transit delays
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, notify us within 48 hours of delivery with images and order details.
Email: support@Eco Brilliance.com