Privacy policy

Auren Jewellery

Last updated: 28th March 2026

Auren is a consumer jewellery brand operated by Eco Brilliance, with its registered office in Mumbai, India. We are committed to protecting your privacy and ensuring lawful handling of your personal data.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit or make a purchase from our website.

1. Information We Collect

a. Personal Information

We collect information necessary to process your orders and provide services, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history

Payment information is processed securely by RBI-authorized third-party payment gateways. Auren does not store card or banking details.

b. Automatically Collected Information

When you use our website, we may collect:

  • IP address
  • Browser and device type
  • Pages visited and session duration
  • Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used to:

  • Fulfil and deliver orders
  • Communicate order confirmations, shipping updates, and support queries
  • Prevent fraud and unauthorized transactions
  • Improve website functionality and user experience
  • Send promotional communications (only if you opt in)
  • Comply with applicable Indian and international laws

3. Disclosure of Information

We do not sell or rent your personal data.

We may share information with:

  • Payment gateways and banking partners (RBI-regulated)
  • Logistics and international courier partners
  • IT infrastructure, analytics, and hosting providers
  • Government or regulatory authorities when legally required

All partners are contractually obligated to protect your data.

4. International Data Transfers

For international orders, your information may be transferred outside India solely for order fulfilment and logistics. Such transfers comply with applicable data protection laws and reasonable security safeguards.

5. Data Security

We follow industry-standard security practices, including encryption and access controls. While we take all reasonable precautions, no system is entirely risk-free.

6. Cookies

Cookies help us:

  • Enable essential website functions
  • Analyse traffic and improve performance
  • Personalize your experience

You may disable cookies via browser settings; however, some features may not function optimally.

7. Your Rights

You may request to:

  • Access or correct your personal data
  • Withdraw consent for marketing communications
  • Request deletion of data (subject to legal requirements)

Contact us at: kush@ebdiamonds.com

8. Grievance Officer (India Compliance)

As required under Indian law:

Grievance Officer
Eco Brilliance Fine Jewellery (Eco Brilliance)
Mumbai, India
Email: kush@ebdiamonds.com

9. Updates to This Policy

We may revise this policy periodically. Changes will be posted on this page with an updated date.